System and method for correlating empirical data with user experience

摘要

A method includes receiving at a computing system empirical data related to one or more information technology entities. The method further includes receiving at the computing system one or more user experience indicators, the user experience indicators indicative of a user's experience using a computer application. The method further includes correlating by the computing system the empirical data with the one or more user experience indicators to determine a quality of service delivered to a user for a plurality of time periods. The method further includes determining by the computing system, based on the correlation, whether one or more issues with one of the one or more information technology entities are related to the quality of service delivered to the user.

主权项

1. A method, comprising:
receiving at a computing system empirical data related to one or more information technology entities; receiving at the computing system one or more user experience indicators from a user agent on a user's computer, the user experience indicators indicative of the user's experience using a computer application on the user's computer; correlating by the computing system the empirical data with the one or more user experience indicators to determine a quality of service delivered to a user, the correlating comprising classifying the empirical data and the one or more user experience indicators into a plurality of time categories, each time category comprising:
a classification of the user's experience for a particular time period; anda classification of the empirical data for the particular time period, the classification of the empirical data for each time category selected from a plurality of categories indicating one or more of:
a level of activity for the one or more information technology entities; anda level of a particular environmental condition at the location of the one or more information technology entities; and determining by the computing system, based on the correlation, whether one or more issues with one of the one or more information technology entities are related to the quality of service delivered to the user.