Roadside Assistance Management

摘要

Methods, computer-readable media, software, and apparatuses provide a system for establishing base stations and allocating service vehicles to the base stations in order to provide roadside assistance. The system may include computing devices associated with customer vehicles and service vehicles as well as network computing devices. The system may receive a service request from a customer regarding a disabled vehicle. The system may then identify an appropriate service vehicle to assist the customer and assign the service request to the identified service vehicle. The system may select the appropriate service vehicle based on a location of the disabled vehicle. In an example, the system may choose a service vehicle from a base station closest to or within the shortest driving time to the disabled vehicle. By setting-up base stations in advance of service requests, service vehicles may reach disabled vehicles within a predetermined period of time.

主权项

1. A system, comprising:
a first computing device associated with a first vehicle; a plurality of second computing devices associated with a plurality of second vehicles; and a third computing device configured to:
determine, based on insurance information, locations of a plurality of base stations at which the plurality of second vehicles are stationed;receive first information from the first computing device, the first information comprising information indicating that the first vehicle is disabled;in response to receiving the first information, transmit second information to a particular second computing device, among the second computing devices, to dispatch a particular second vehicle associated with the particular second computing device from a first base station, among the plurality of base stations, to assist the first vehicle;after transmitting the second information to dispatch the particular second vehicle, determining whether to reallocate resources; andin response to determining to reallocate resources, send a request to a specific second computing device, among the plurality of second computing devices, to relocate a specific second vehicle associated with the specific second computing device from a second base station, among the plurality of base stations, to the first base station.