DISPATCH SYSTEM HAVING CONTROL SHARED WITH DISPATCHED SERVICE PROVIDERS

摘要

Embodiments of the present invention are directed to a method for dispatching a person to a location in a casino to respond to a request for service at the location. A dispatched person may use his or her mobile computing device to indicate availability to assist with other calls and may create, join, or intercept a call while on one or more current calls. The dispatch system automatically assigns the same person to all calls generated at the same machine or at different machines that are each associated with the same identified player. The dispatched person may use his or her mobile computing device to selectively switch among the calls on which he or she is currently working.

主权项

1. A method for creating and completing service calls to electronic gaming devices linked together via a network in which some of the calls are automatically initiated responsive to signals transmitted to a mobile computing device carried by each of a plurality of service agents and some of the calls are initiated by the service agents via the mobile computing device, the method comprising:
initiating a first call indicating that service is required at a specified location; displaying the call and location on the mobile computing device carried by one of the service agents; initiating a second call indicating that service is required at a specified location; displaying the second call and location on the mobile computing device; and permitting the service agent to work toward completing one of the calls while deferring action on the other call.