Method for activating services associated with a product via a service center supporting a variety of products

摘要

A service center receives a request for activating a subscribed service on a first device that has been registered with the service center, where the service center provides services to a plurality of products on behalf of a plurality of product providers. In response to the request, device information about the registered first device is retrieved from an internal database, where the device information was collected when the first device was registered with the service center. Subscription information including credentials of a user who has subscribed the subscribed service is obtained for authentication. The device information and the credentials are transmitted to a service provider that provides the subscribed service to allow the service provider to activate the subscribed service on the first device, without having the user to directly contact the service provider for activating the subscribed service.

主权项

1. A computer-implemented method for activating a service, comprising:
receiving, at a server running on server hardware representing a support center, an electronic receipt of a first device from a remote point of sale (POS) location of a retailer at which the first device was purchased by a user, wherein the first device was manufactured by a first manufacturer, wherein the support center provides support services to a plurality of products on behalf of a plurality of product providers, and wherein the support services include establishing a communication session between a customer and a support agent of the support center to conduct a live support session concerning a product that has been registered with the support center; automatically registering the first device with the support center by communicating with a backend system of the retailer and a backend system of the first manufacturer to obtain device information of the first device and storing the device information in a user asset store of the user maintained by the support center, wherein the device information is obtained from the backend system of the manufacturer automatically based on the electronic receipt without receiving the same information from the user; receiving, at the server, a request for activating a subscribed service on the first device, the request being received from a mobile application running within a mobile device associated with the user; in response to the request, retrieving device information about the registered first device from the user asset store of the user, the device information including a manufacturer, a product model, and a serial number of the first device; obtaining subscription information including one or more credentials of a user who has subscribed the subscribed service for authentication; and transmitting, over a network on behalf of the user, the device information and the subscription information to a service provider that provides the subscribed service to allow the service provider to activate the subscribed service on the first device, without having the user to directly contact the service provider for activating the subscribed service, wherein the subscribed service is to allow the first device to access one or more services provided by the service provider over a network based on a subscribed plan.