Calling party number selection for outbound calls

摘要

A call center maintains various pools of telephone numbers, where each telephone number pool comprises a plurality of telephone numbers in a geographic area. A call originating to a called number uses a calling telephone number that is selected from one of a plurality of telephone number pools based on the area designated by the called number. An index value is used to select the telephone number from the selected telephone number pool. The selected telephone number is used to as a calling telephone number when originating a call to the called party.

主权项

1. A system for selecting a calling party telephone number for an outgoing call, the system comprising:
memory storing:
a plurality of pools, each pool comprising a plurality of calling party telephone numbers; andan index value configured to be periodically incremented, decremented, or randomly determined; and at least one computer processor configured to:
retrieve a called party telephone number for the outgoing call;select a pool from the plurality of pools based on an area designation of the called party telephone number;select the calling party telephone number from the plurality of calling party telephone numbers of the selected pool based on the index value; andfacilitate having the outgoing call originated to the called party telephone number with the outgoing call conveying the selected calling party telephone number.