Generating and displaying customer commitment framework data

摘要

Systems and methods for generating and displaying customer commitment framework data. Exemplary methods for determining the shareability of online content may include obtaining, via a digital intelligence system, customer experience data regarding any of a product, a brand, and customer responses for a first entity, as well as periodically calculating, via the digital intelligence system, customer commitment framework data from the customer experience data, and generating a customer commitment dashboard that comprises a graphical representation of the customer commitment framework data.

主权项

1. A method, comprising:
obtaining, via a digital intelligence system, customer experience data regarding any of a product, a brand, and customer relevance for a first entity; periodically calculating, via the digital intelligence system, customer commitment framework data from the customer experience data; calculating an average score for a plurality of industry verticals, wherein the average score includes any of an average product commitment score, an average brand commitment score, and an average customer relevance score, which represents an average of scores for a plurality of entities within an industry vertical; and generating a customer commitment dashboard that comprises a graphical representation of the customer commitment framework data.