发明名称 |
ASSISTING AN EXPERT TO ANSWER PREEXISTING QUESTIONS IN A TIME EFFICIENT MANNER |
摘要 |
A method, system and computer program product for assisting an expert to answer preexisting questions in a time efficient manner. The expert's data entry in a data entry system is detected by a unit, referred to herein as the “analyzer.” The analyzer searches a database or social media websites to identify questions that could possibly be answered using the expert's inputted data. Such questions may be identified using tag searching, keyword searching and/or natural language processing. The analyzer performs analytical analysis on these identified questions to assign a relevance factor to assess how relevant is the expert's inputted data in answering the question. For those questions whose relevance factor exceeds a threshold, those questions are presented to the expert in a list. In this manner, the expert does not have to spend time searching social media websites for applicable questions to answer. |
申请公布号 |
US2015193683(A1) |
申请公布日期 |
2015.07.09 |
申请号 |
US201414148965 |
申请日期 |
2014.01.07 |
申请人 |
Lenovo Enterprise Solutions (Singapore) PTE. LTD. |
发明人 |
Freed Andrew R.;Heeks Dale J.;Lowry Joshua D.;Miller Dorian B.;Price Dana L. |
分类号 |
G06N5/02 |
主分类号 |
G06N5/02 |
代理机构 |
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代理人 |
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主权项 |
1. A method for assisting an expert to answer preexisting questions in a time efficient manner, the method comprising:
detecting a data entry in a data entry system; identifying added or modified data in said data entry system in response to detecting said data entry in said data entry system; searching, by a processor, a database or social media websites to identify questions that could possibly be answered using said identified added or modified data; assigning a relevance factor to each of said questions that could possibly be answered using said identified added or modified data; identifying questions whose relevance factor exceeds a threshold; presenting a list of said identified questions whose relevance factor exceeds said threshold to said expert; receiving a selection of one or more questions presented in said list of said identified questions; and performing an action to provide an answer to said selected one or more questions using said identified added or modified data. |
地址 |
Singapore SG |