发明名称 ASSISTING AN EXPERT TO ANSWER PREEXISTING QUESTIONS IN A TIME EFFICIENT MANNER
摘要 A method, system and computer program product for assisting an expert to answer preexisting questions in a time efficient manner. The expert's data entry in a data entry system is detected by a unit, referred to herein as the “analyzer.” The analyzer searches a database or social media websites to identify questions that could possibly be answered using the expert's inputted data. Such questions may be identified using tag searching, keyword searching and/or natural language processing. The analyzer performs analytical analysis on these identified questions to assign a relevance factor to assess how relevant is the expert's inputted data in answering the question. For those questions whose relevance factor exceeds a threshold, those questions are presented to the expert in a list. In this manner, the expert does not have to spend time searching social media websites for applicable questions to answer.
申请公布号 US2015193683(A1) 申请公布日期 2015.07.09
申请号 US201414148965 申请日期 2014.01.07
申请人 Lenovo Enterprise Solutions (Singapore) PTE. LTD. 发明人 Freed Andrew R.;Heeks Dale J.;Lowry Joshua D.;Miller Dorian B.;Price Dana L.
分类号 G06N5/02 主分类号 G06N5/02
代理机构 代理人
主权项 1. A method for assisting an expert to answer preexisting questions in a time efficient manner, the method comprising: detecting a data entry in a data entry system; identifying added or modified data in said data entry system in response to detecting said data entry in said data entry system; searching, by a processor, a database or social media websites to identify questions that could possibly be answered using said identified added or modified data; assigning a relevance factor to each of said questions that could possibly be answered using said identified added or modified data; identifying questions whose relevance factor exceeds a threshold; presenting a list of said identified questions whose relevance factor exceeds said threshold to said expert; receiving a selection of one or more questions presented in said list of said identified questions; and performing an action to provide an answer to said selected one or more questions using said identified added or modified data.
地址 Singapore SG