| 摘要 |
The methods, apparatus, and systems described herein provide weighted promoter scores (WPS) for customers that have increased precision and/or accuracy compared to a traditional NPS®. The methods include receiving a communication between an agent and a customer, extracting a data attribute from the communication including personality type of the customer, inputting the personality type into an algorithm trained to output a WPS, and outputting a WPS for the customer. |
| 主权项 |
1. A system for providing a weighted promoter score (WPS), comprising:
a node comprising a processor and a non-transitory computer readable medium operably coupled thereto, the non-transitory computer readable medium comprising a plurality of instructions stored in association therewith that are accessible to, and executable by, the processor, where the plurality of instructions comprises:
instructions that, when executed, receive a communication between an agent and a customer;instructions that, when executed, determine personality type of the customer; andinstructions that, when executed, output a WPS of the customer based on the personality type. |
