| 发明名称 | System and method for deep dialing phone systems | ||
| 摘要 | An independent communication system (ICS) used in a transaction between a waiting party and a queuing party is adapted to connect to a particular node in an interactive voice response (IVR), wherein the queuing party has the IVR and the IVR has a plurality of nodes. | ||
| 申请公布号 | US9014351(B2) | 申请公布日期 | 2015.04.21 |
| 申请号 | US201414531356 | 申请日期 | 2014.11.03 |
| 申请人 | FonCloud, Inc. | 发明人 | Berger Shai;Bigue Jason P. |
| 分类号 | H04M11/00;H04M3/493;H04M3/428;H04M3/51;H04M3/523 | 主分类号 | H04M11/00 |
| 代理机构 | GrayRobinson, P.A. | 代理人 | Napolitano Carl M.;GrayRobinson, P.A. |
| 主权项 | 1. An independent communication system (ICS) used in a transaction between a waiting party and a queuing party, the queuing party having an interactive voice response (IVR), the IVR having a plurality of nodes, the ICS operating independently of the queuing party to receive a request from the waiting party to connect to a particular node prior to the transaction taking place, and to facilitate connecting the waiting party to the particular node in the IVR using at least one of voice cues and DTMF tones in combination with an IVR map that is separate from the IVR of the queuing party to navigate to the particular node in the IVR independently from the queuing party. | ||
| 地址 | Toronto CA | ||