CALL CENTER SMS VERIFICATION SYSTEM AND METHOD

摘要

A service call between a service user and a call center for a service provider is established when the service user is contacted or calls into the call center of the service provider. The service provider may request basic account information for verification of the identity of the service user. If the service provider determines that a further verification of the user's identity is necessary, the service provider may send a verification code to the service user via the user communication device. The verification code is relayed back to the service provider. The transmitted verification code and the relayed verification code are compared and if the codes match, the user is authenticated.

主权项

1. A method for verifying the identity of a service user during a service call with a service provider, the method comprising:
establishing a telephonic connection between the service user and the service provider; transmitting, to the service user, a transmitted verification code; receiving a received verification code from the service user to the service provider; comparing the transmitted verification code and the received verification code; and verifying the service user when the transmitted verification code matches the received verification code.