Methods and systems for providing status updates associated with one or more pending orders

摘要

A system and method in accordance with exemplary embodiments may receive, at a set top box, one or more user request messages to display order status information from an input device. The system and method may then output, to a display device, the order status information in response to receiving the one or more user request messages. Further, the system and method may receive, at the set top box, one or more user selection messages from the input device. Even further, the system and method may transmit, to a server, one or more order status update request messages based on the one or more user selection messages received via a network. The system and method may output, to the display device, order status update information in response to the one or more order status update request messages.

主权项

1. A method, comprising:
receiving, at a set top box, one or more user request messages to display order status information from an input device, wherein the order status information indicates a status of a technician's arrival at a customer's premises based on the current location of the technician as determined by a Global Positioning System; outputting, to a display device, the order status information in response to receiving the one or more user request messages; receiving, at the set top box, one or more user selection messages from the input device; transmitting, to a server, one or more order status update request messages based on the one or more user selection messages received via a network; outputting, to the display device, order status update information in response to the one or more order status update request messages, wherein the order status update information indicates a status of a technician's arrival at a customer's premises based on the current location of the technician as determined by the Global Positioning System, wherein the order status update information comprises at least a virtual map indicating the technician's progress based on the current location of the technician as determined by the Global Positioning System; and monitoring the order status update information to determine whether there is a difference between current order status update information and previous order status update information.