TERMINAL DIAGNOSIS SELF CORRECTION METHOD AND SYSTEM

摘要

Terminal diagnosis self correction is disclosed. A service inquiry is received regarding a problem with a terminal from a user. Terminal statistics are obtained remotely from the terminal and stored in a site diagnosis log. An initial diagnosis is determined with a site diagnostic tool using the terminal statistics. The initial diagnosis is stored in the site diagnosis log. A technician is dispatched to repair the terminal. Terminal statistics are obtained locally at the terminal and stored in an onsite validation tool log. An onsite diagnosis is determined using an onsite validation tool and stored the onsite validation tool log. The initial and onsite diagnoses are compared. In response to a difference between the initial and onsite diagnoses, the remotely and locally obtained terminal statistics are compared. The site diagnostic tool is adjusted based on the initial diagnosis, the onsite diagnosis, and the remote and local terminal statistics.

主权项

1. A method comprising:
obtaining first terminal statistics remotely from a first terminal; determining an initial diagnosis with a site diagnostic tool using the first terminal statistics; obtaining second terminal statistics locally at the first terminal; determining an onsite diagnosis using an onsite validation tool; comparing the initial diagnosis and the onsite diagnosis; comparing the first terminal statistics and the second terminal statistics when a difference exists between the initial diagnosis and the onsite diagnosis; and adjusting the site diagnostic tool based on the initial diagnosis, the onsite diagnosis, the first terminal statistics, and the second terminal statistics.