Intelligent call routing

摘要

A method and apparatus for routing a telecommunication session request are provided herein. In some embodiments, the method may determining a first set of status attributes of a first device, receiving a request from a second device to establish a telecommunication session with the first device, selecting a route to establish the telecommunication session based on the first set of status attributes of the first device, and establishing the telecommunication session using the selected route.

主权项

1. A method for routing a telecommunication session request comprising:
determining a first set of status attributes of a first device, wherein the first set of status attributes includes information indicating whether a mobile Voice over Internet Protocol (VoIP) app is installed on the first device; receiving a request from a second device to establish a telecommunication session with the first device, wherein the first device and the second device are telecommunication endpoints; selecting a route to establish the telecommunication session based on the first set of status attributes of the first device; establishing the telecommunication session using the selected route; determining a second set of status attributes of the first device; selecting an alternate route to transfer the established telecommunication session to based on the second set of status attributes of the first device; and transferring the telecommunication session to the selected alternate route.