Business process oriented navigation

摘要

A current location of a mobile user device within a building may be determined and presented to the user via map information. Map information, including data about locations within the building, may be retrieved and business process information associated with a user's execution of a business process may be accessed. The business process may have a series of business process steps, and steps may be associated with the pre-determined locations within the building. It may then be automatically arranged for the map information to be displayed, along with information about the business process steps, via the mobile user device based on the current location of the mobile user device within the building. The system may automatically direct the user step-by-step through a process using map and/or audio information indicating what the next step is, where the next step is located, and/or time requirements associated with the next step.

主权项

1. A computer implemented method, comprising:
determining a current location of a mobile user device within a building, the mobile user device being associated with a user; retrieving map information, the map information including data about a plurality of pre-determined locations within the building and where at least some of the business process steps are associated with time limitations; accessing business process information associated with the user's execution of a business process having a series of business process steps, wherein the series of business process steps are associated with the plurality of pre-determined locations within the building; automatically arranging for the map information to be displayed, along with information about the business process steps, via the mobile user device based at least in part on the current location of the mobile user device within the building; receiving a first indication that a first business process step of the series of business process steps has been completed; in response to receiving the first indication that a first business process step of the series of business process steps has been completed, automatically directing a user to a location within the building that is associated with a second business process step of the series of business process steps; and alerting the user that a third business process step associated with a time limitation should be skipped or performed in a different order based on the user's current location, locations associated with the series of business process steps, and a current time in relation to the time limitation.