| 发明名称 |
METHOD AND APPARATUS FOR MONITORING CHAT SESSIONS IN A CONTACT CENTER |
| 摘要 |
A network call center system has a Unified Communication and Collaboration (UCC) device coupled to a communication network for managing incoming and outgoing calls. The UCC device connects a first user with a second user. The UCC device generates a screen on a communication device of the second user wherein the screen having a chat window to display communication between the first user and the second user. The screen further has a first function icon which when selected allows a third user to see the chat window and the communication between the first user and the second user. |
| 申请公布号 |
US2014282083(A1) |
申请公布日期 |
2014.09.18 |
| 申请号 |
US201313837823 |
申请日期 |
2013.03.15 |
| 申请人 |
Gaetano Jr. Arthur Louis;Wodzinski Vanessa Clark |
发明人 |
Gaetano Jr. Arthur Louis;Wodzinski Vanessa Clark |
| 分类号 |
H04L12/58 |
主分类号 |
H04L12/58 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A contact center system comprising:
a Unified Communication and Collaboration (UCC) device coupled to a communication network for managing incoming and outgoing chat sessions; wherein the UCC device connects a first user with a second user, the UCC device generating a screen on a communication device of the second user, the screen having a chat window to display communication between the first user and the second user, the screen further having a first function icon which when selected allows a third user to see the chat window and the communication between the first user and the second user. |
| 地址 |
Chandler AZ US |
