INTENT ENGINE FOR ENHANCED RESPONSIVENESS IN INTERACTIVE REMOTE COMMUNICATIONS

摘要

Systems, methods, and devices are provided which may enable a communication device to respond to a caller based on an intent of the caller as determined by an intent engine and the caller's privilege level. In an aspect, the caller may be engaged, the caller's privilege level may be determined, an intent engine may determine the caller's intent, and based on the caller's intent and privilege level the caller may be provided with information and/or a set of configurable follow-up actions may be taken in the absence of the intended communication recipient.

主权项

1. A method for responding to a call from a caller placed to a communication device, comprising:
determining an intent of the caller using an intent engine; determining a privilege level of the caller; and taking an action in response to the determined intent and the determined privilege level.