DYNAMIC CONNECTION DISTRIBUTOR

摘要

A dynamic call connection distributor and a related method, the distributor including an agent pool, having information of call agents, the agent pool is at least partly configurable by a plurality of individual call agents, a recipient dialer, including circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection, an agent dialer including circuitry for establishing an agent connection from the dynamic connection distributor to a call agent, and a call linker, having circuitry for linking the agent connection with the recipient call.

主权项

1. A dynamic call connection distributor comprising
an agent pool (AP), comprising information of call agents, said agent pool is at least partly configurable by a plurality of individual call agents, a recipient dialer, comprising circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection, an agent dialer comprising circuitry for establishing an agent connection from said dynamic connection distributor to a call agent, a call linker, comprising circuitry for linking said agent connection with said recipient call.