Feed Creation For Use With Sales Force Automation And Collaboration Solutions

摘要

Business users of a sales force automation solution can be enabled to receive updates and other relevant and timely information relating to key performance indicators (KPI) and other metrics via a news feed approach. A business user who is not directly registered to receive notifications about status changes in a particular data structure or business process can nonetheless be provided, via a feed bot service, with a feed content item generated upon detection of a status change in one or more data structures underlying one or more business processes of a customer organization using the sales force automation solution. The feed content item can relate to progress toward or achievement of a key performance indicator of the customer organization.

主权项

1. A computer program product comprising a computer-readable storage medium storing one or more programs, the one or more programs comprising instructions that, when executed by at least one programmable processor, cause the at least one programmable processor to perform operations comprising:
detecting a status change relating to at least one instance of at least one data structure underlying at least one business process of a customer organization of a sales force automation solution; applying one or more feed content generation rules to the detected status change, the one or more feed content generation rules comprising a definition of a key performance indicator relating to a business outcome of the customer organization; creating a feed content item based on the status change, the feed content item relating to progress toward or achievement of the key performance indicator; and providing, via a feed bot service, the feed content item to business users registered with the feed bot service, the business users registered with the feed bot service comprising at least one business user who is not directly registered to receive notifications about status changes in the at least one data structure or business process.