Service level selection method and system

摘要

A method, system and graphical user interface for service level selection, for use in connection with a data network that supports multiple service levels. A server monitors usage of a network to identify a communication session and a service level associated with the communication session. The server may also monitor a global usage of the data network. The server determines at least one alternative service level for the communication session and causes conveyance of an offer of a choice of the at least one alternative service level. A graphical user interface causes information regarding the offer to be displayed and allows a user to identify a selected one of the at least one alternative service level. In response to user input identifying the selected service level, the server causes a change in the service level for the communication session.

主权项

1. A method comprising the steps of:
a. monitoring usage of a network to identify a communication session and a service level associated with the communication session; b. determining at least one alternative service level for the communication session; c. causing conveyance, during the communication session, of an offer of a choice of the at least one alternative service level, the offer comprising information indicative of the at least one alternative service level; d. receiving an input responsive to the offer; and e. responsive to the input being indicative of acceptance of the offer, causing a change in the service level associated with the communication session to a selected one of the at least one alternative service level,wherein the information indicative of the at least one alternative service level comprises an indication of a degree of improvement associated with at least one of the at least one alternative service level.