Method and System for Capturing Expertise of a Knowledge Worker in an Integrated Breadcrumb Trail of Data Transactions and User Interactions

摘要

A system and method is provided for creating a trail of events. A plurality of data exchange events and a plurality of user interaction events are captured. A frame is generated based on the captured plurality of user interaction events. A cut is generated based on the captured plurality of data exchange events and the frame. The cut represents a historical trail of the plurality of user interaction events associated with the back-end data receive event and the back-end data send event

主权项

1. A method comprising:
capturing a plurality of data exchange events and a plurality of user interaction events, wherein each data exchange event is representative of a communication with a back-end data system, and wherein each user interaction event is representative of a user interaction with a local system remote from the back-end data system; generating a frame based on the plurality of user interaction events in response to said capturing, wherein the frame comprises a user interaction event included within the plurality of user interaction events; and generating a cut based on the plurality of data exchange events, wherein the cut comprises the frame, a back-end data receive event included within the plurality of data exchange events, and a back-end data send event included within the plurality of data exchange events, wherein the back-end data receive event precedes the frame in time and wherein the back-end data send event succeeds the frame in time, and wherein the cut represents a historical trail of the plurality of user interaction events associated with the back-end data receive event and the back-end data send event.