发明名称 |
VOICE CONVERSATION ANALYSIS UTILISING KEYWORDS |
摘要 |
A system and a method for analyzing the content of a voice conversation. In particular a system for analyzing the content of a voice conversation, comprising a communication block which establishes and manages the communication session between the parties of said conversation; a keyword module in communication with a plurality of information sources for obtaining and storing keywords relevant to the parties; and an extraction block which extracts at least part of said conversation based at least in part on keywords stored in the keyword module and related to the parties. |
申请公布号 |
EP2715724(A1) |
申请公布日期 |
2014.04.09 |
申请号 |
EP20120728425 |
申请日期 |
2012.05.25 |
申请人 |
TELEFONICA, S.A.;JAJAH LTD |
发明人 |
NEYSTADT, JOHN EUGENE;DELGADO, DIEGO URDIALES |
分类号 |
G10L15/26;H04M3/42;H04M3/51 |
主分类号 |
G10L15/26 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|