INFLUENCING SERVICE PROVIDER PERFORMANCE USING OBJECTIVE AND SUBJECTIVE METRICS

摘要

A plan to incentivize performance is obtained based on objective and subjective metrics. A first step encompasses understanding the effect of actions on each objective metric on future service provider performance. A subset of objective metrics is obtained via regression analysis. For the subset identified in the first step, a set of clusters is identified in the multi-dimensional space of objective metrics. For each cluster, actions based on service provider performance relating to subjective metrics are effected. Expert guidance based on macroeconomic factors are further considered.