发明名称 |
Synchronization of multiple target system data |
摘要 |
A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact centers for a configuration change message and converting the configuration change between a format of the central server and a format of a subscribing contact center of the plurality of contact centers, where the subscribing contact center is different than the monitored contact center. |
申请公布号 |
US8437462(B2) |
申请公布日期 |
2013.05.07 |
申请号 |
US20080264395 |
申请日期 |
2008.11.04 |
申请人 |
SARAVANAN SENTHILVEL;KAMBLI RAJIV;KOENIG PETER;ASPECT SOFTWARE, INC. |
发明人 |
SARAVANAN SENTHILVEL;KAMBLI RAJIV;KOENIG PETER |
分类号 |
H04M7/00;H04M3/00;H04M5/00 |
主分类号 |
H04M7/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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