| 摘要 |
PURPOSE: A service quality evaluation method and a device thereof are provided to objectively evaluate service quality based on one or more evaluation reference, thereby enabling a consumer to easily obtain supplier information. CONSTITUTION: A current grade of a service provided by a supplier is set up as a reference grade(S200). An increment or a decrement of the reference grade is determined based on the service quality evaluation result of a consumer(S220). When the consumer receives the same service from the same supplier, the increment or the decrement is reduced corresponding to the number of received same services(S230). A section, in which the reference grade is located, is determined. [Reference numerals] (AA) Start; (BB,DD) No; (CC,EE) Yes; (FF) End; (S200) Setting a current grade as a reference grade; (S210) Is a service provided ?; (S220) Determining an increment or a decrement according to quality result; (S230) Re-determining an increment or a decrement according to the history of received services; (S240) Determining an increment weight or a decrement weight according to weights for sections; (S250) Updating the reference grade according to the increment, the decrement, and the weights; (S260) Period without services ≥ pre-determined periods ?; (S270) Changing the reference grade into an initial grade |
