发明名称 |
DESKTOP RECORDING ARCHITECTURE FOR RECORDING CALL SESSIONS OVER A TELEPHONY NETWORK |
摘要 |
Systems and methods for recording call sessions over a telephony network using a desktop recording architecture are disclosed. An illustrative system for recording call sessions over a telephony network includes one or more user telephone stations equipped with a telephone and computer desktop, and one or more additional record services or record servers. A desktop recording service associated with the computer desktop is configured to operate as either a primary or secondary recording service for recording inbound or outbound calls conducted over the user telephone station. |
申请公布号 |
EP2543180(A1) |
申请公布日期 |
2013.01.09 |
申请号 |
EP20110751269 |
申请日期 |
2011.03.02 |
申请人 |
CALABRIO, INC. |
发明人 |
MARTIN, II, JAMES PAUL;MACIEJ, MIKE |
分类号 |
H04M11/06;H04M1/656;H04M3/42 |
主分类号 |
H04M11/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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