Systems and methods for providing instant messaging to TDD/TTY users

摘要

Instant messaging (IM) is provided between a TDD/TTY user and an entity. The user may use a TDD device to initiate a call with the entity. One or more converters may convert a TDD message from the user's device to IM, which is then provided to a recipient of the call, such as a representative of a company. The converter(s) may also convert IM from the representative into a TDD message that may then be provided to the user on the TDD device.