| 摘要 |
A process analysis tool simulates the dependency of token arrival on performance of a business process. For example, the process analysis tool includes a token generator and a feedback module. The token generator schedules arrival of tokens to a business process simulator and, using feedback that depends on state of a process model, adjusts a parameter that characterizes the arrival of tokens. In particular, the adjustment can simulate the adverse effects of customer perception of processing cycle time and/or queue length on the arrival of tokens. The feedback module generates the feedback for the token generator. In this way, the process analysis tool simulates how the arrival of tokens depends on performance of the process model. A business analyst, other user or automated testing tool can use the process analysis tool to gain a better understanding of resource requirements or lost opportunities for a business process.
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