发明名称 |
INTELLIGENTLY MONITORING AND DISPATCHING INFORMATION TECHNOLOGY SERVICE ALERTS |
摘要 |
In a method for intelligently monitoring and dispatching an Information Technology (IT) service alert, a computer receives a service error alert and classifies the service error alert. The computer assigns the service error alert, based on the service error alert class. The computer monitors the progress of the resolution of the service error alert. |
申请公布号 |
US2012254671(A1) |
申请公布日期 |
2012.10.04 |
申请号 |
US201113075464 |
申请日期 |
2011.03.30 |
申请人 |
FRANCISCO CARLOS ALBERTO;JUNIOR SERGIO ANTONIO TOSO;ROSLER ADAN;ROTTA THIAGO CESAR;INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
FRANCISCO CARLOS ALBERTO;JUNIOR SERGIO ANTONIO TOSO;ROSLER ADAN;ROTTA THIAGO CESAR |
分类号 |
G06F11/07 |
主分类号 |
G06F11/07 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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