| 发明名称 |
SYSTEM AND METHOD FOR OBSERVING A COMMUNICATION SESSION |
| 摘要 |
An approach is provided for initiating a service observing session by tracking a number of concurrent service observing sessions to an automatic call distributor, and selectively restricting the number of concurrent sessions based on a predetermined restriction criterion. Each of the service observing sessions is established for a user to monitor a voice call involving an agent. |
| 申请公布号 |
US2012237016(A1) |
申请公布日期 |
2012.09.20 |
| 申请号 |
US201113048605 |
申请日期 |
2011.03.15 |
| 申请人 |
HEGDE MAYURESH;POI PARIND;DESAI PRASHANT;VASQUEZ JUAN;VERIZON PATENT AND LICENSING INC. |
发明人 |
HEGDE MAYURESH;POI PARIND;DESAI PRASHANT;VASQUEZ JUAN |
| 分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
|
| 地址 |
|
