发明名称 System and method for supporting software
摘要 This disclosure provides various embodiments of software for supporting a business application. In one aspect, the software receives error information and dynamic context information from a remote business application, where the dynamic context information may partially identify the particular execution point of the business application and a portion of the business data associated with that execution point, present a search interface to a support user utilizing search criteria that is automatically populated using the received information, and, upon request of the support user, generates an execution environment that simulates the remote business application execution using the received information. In some implementations, the software is farther operable to retrieve static context information related to the remote business application from a static context information repository. In those instances, the execution environment for the support user may be generated using at least a portion of the retrieved static context information.
申请公布号 US8209669(B2) 申请公布日期 2012.06.26
申请号 US20070738163 申请日期 2007.04.20
申请人 SCHNEIDER THOMAS;SATTLER JUERGEN;HAEBERLE TILMANN;SAP AG 发明人 SCHNEIDER THOMAS;SATTLER JUERGEN;HAEBERLE TILMANN
分类号 G06F9/44 主分类号 G06F9/44
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