INTEGRATION OF CRM APPLICATIONS TO ECS APPLICATION USER INTERFACE

摘要

CRM application controls and functionality for multiple CRM applications/instances are integrated with an ECS application user interface by designating a single CRM application/instance as primary and providing synchronization and rich client control capabilities. Other CRM applications/instances are set up as secondary within the ECS user interface employing a single CRM connection module and a single state manager. Accessing a secondary CRM application/instance activates relevant controls applicable to that CRM application/instance without a user having to logout and login to the ECS client.