METHOD AND APPARATUS FOR OBTAINING FEEDBACK FROM A DEVICE FOR RECOMMENDATIONS

摘要

A system and method for utilizing user feedback of a user device. The method includes accessing a troubleshooting request for a user device and obtaining use pattern data of a user's use pattern of the user device. Operational setting information of the user device is obtained. Next, analysis of the use pattern data and the operational setting information of the user device is performed. A customized troubleshooting step list is generated, which is based on the analysis. A plurality of troubleshooting steps is performed in a sequence based on the customized troubleshooting step list.