METHOD FOR PROVIDING DISTANT SUPPORT TO A PLURALITY OF PERSONAL HEARING SYSTEM USERS AND SYSTEM FOR IMPLEMENTING SUCH A METHOD

摘要

Distant support is provided to a plurality of personal hearing system users (1, 2, 3) by one or more support providers (11, 12, 13) over a network (10). A sorted and/or tagged list (17) of support requests is shown to a support provider (11). The support provider can accept a support request by selecting it from the list (17). A personal hearing system adjustment user interface is automatically presented to the support provider (11) upon the accepting of a support request. The method and the corresponding system have the advantage that overall quality and efficiency of distant support is increased.