发明名称 Systems and methods for recording using virtual machines
摘要 A recording system that includes software configured to enable a first guest operating system to function in a virtual machine operating environment, a first recording software enabled to function by the first guest operating system, at least one processor, and at least one communication interface configured to receive first data corresponding to a first contact corresponding to a first contact center agent. The at least one processor is instructed by the first recording software to cause the first data to be stored in memory.
申请公布号 US8068602(B1) 申请公布日期 2011.11.29
申请号 US20060540450 申请日期 2006.09.29
申请人 BLUMAN SCOTT;LI OIRONG;VERINT AMERICAS, INC. 发明人 BLUMAN SCOTT;LI OIRONG
分类号 H04M3/00 主分类号 H04M3/00
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