发明名称 Enterprise Speech Intelligence Analysis
摘要 A method includes accepting, via an input interface, a caller identifier parameter and a target value of at least one call series parameter; identifying, using a data processor, a plurality of calls each associated with the caller identifier parameter from amongst a set of calls stored in a call center database; analyzing, using the data processor, the identified plurality of calls to determine a value of the at least one call series parameter for the identified plurality of calls; comparing, using the data processor, the determined value of the at least one call series parameter with the target value of the at least one call series parameter; and defining, using the data processor, the identified plurality of calls as a call series based at least in part on results of the comparing.
申请公布号 US2010329437(A1) 申请公布日期 2010.12.30
申请号 US20100822319 申请日期 2010.06.24
申请人 NEXIDIA INC. 发明人 JEFFS CHRISTOPHER J.;GAVALDA MARSAL;PLEDGER PHILIP KYLE;SURDICK ROBERT TROY
分类号 H04M15/00;G06F17/27 主分类号 H04M15/00
代理机构 代理人
主权项
地址