发明名称 |
METHOD OF PROVIDING CUSTOMER SERVICES |
摘要 |
Customer services are provided by storing predetermined trigger information in association with predetermined content. A real-time text chat established over a network between at least one agent device and at least one customer device is monitoring for the predetermined trigger information using a monitoring computer. The predetermined content is automatically forwarded to the at least one customer device when the predetermined trigger information is detected in the monitoring.
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申请公布号 |
US2010100490(A1) |
申请公布日期 |
2010.04.22 |
申请号 |
US20090645529 |
申请日期 |
2009.12.23 |
申请人 |
AT&T INTELLECTUAL PROPERTY I, L.P. |
发明人 |
LEWIS-HAWKINS VIRGINIA |
分类号 |
G06Q10/00;G06F15/16 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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