发明名称 Systems and methods for integrating outsourcers
摘要 Systems and methods for integrating outsourcers are provided. In this regard, a representative method includes: receiving information corresponding to resources of a first contact center; and correlating the information with other information in order to improve integration of resources of the first contact center with resources of one or more other contact centers.
申请公布号 US7660406(B2) 申请公布日期 2010.02.09
申请号 US20060529842 申请日期 2006.09.29
申请人 VERINT AMERICAS INC. 发明人 FAMA JASON;PELEG URI;SHVARTS SIMON;BOURKE MIKE;NIES JAMES GORDON;PRABHU VINOD
分类号 H04M3/523;H04Q3/64 主分类号 H04M3/523
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