Processes and systems for creating and for managing trouble tickets and work orders

摘要

Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a work order. The work order is initiated and identified with a work order number. The work order number includes a telephone number experiencing the problem. The work order is then distributed to clients, and the work order is identified and tracked using a customer's telephone number. A trouble ticket is similarly managed, with the trouble ticket describing a problem in a communications system. Here the trouble ticket is initiated and the work item number is assigned. The trouble ticket is then distributed to clients, and the trouble ticket is identified and tracked using a customer's telephone number.