发明名称 |
SYSTEMS AND METHODS FOR ENDPOINT RECORDING |
摘要 |
Embodiments of the present invention provide systems and methods for recording media communications an exemplary method is comprised of the following steps: receiving instructions at a gateway to record an incoming call; receiving the incoming call from a calling communication device; determining whether to record the incoming call based on the received instructions; routing the incoming call to a called communication device in a customer center; responsive to the determination to record the incoming call, duplicating the media communications via the gateway; transmitting the duplicated media communications associated with the incoming call via the gateway; and recording the duplicated media communications. |
申请公布号 |
EP2060078(A4) |
申请公布日期 |
2010.01.06 |
申请号 |
EP20070840962 |
申请日期 |
2007.08.15 |
申请人 |
VERINT SYSTEMS INC. |
发明人 |
WILLIAMS, JAMIE RICHARD;GEORGE, NATHAN;DAVIES, ANDY;DONG, THOMAS;COLEMAN, MARK EDMUND |
分类号 |
H04L12/66 |
主分类号 |
H04L12/66 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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