发明名称 |
Methods of proactive network maintenance by automatic creation of trouble tickets |
摘要 |
Methods of automatically generating trouble tickets for network elements which are in failure and affecting network performance. The network elements are sectionalized into their basic components so that the failure in the elements can be localized and diagnosed. Once the failure has been diagnosed, a trouble ticket is automatically generated my network maintenance so that the repair of the element can be scheduled and undertaken. The trouble tickets are made available via the network to customers that are concerned that circuits on which they operate and which may be malfunctioning due to the network element failure can be kept informed of the status of the repair and the failure.
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申请公布号 |
US7568133(B1) |
申请公布日期 |
2009.07.28 |
申请号 |
US20040973632 |
申请日期 |
2004.10.26 |
申请人 |
AT&T CORP |
发明人 |
BETTE PAUL;GUARDO HAROLD;HOSSAIN MONOWAR |
分类号 |
G06F11/00;G06F11/30;H04L12/24 |
主分类号 |
G06F11/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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