Methods and apparatus for tracking problems using a problem tracking system

摘要

Mechanisms and techniques provide a system for tracking and reporting on the resolution of problems across multiple product areas. The system can receive a first problem definition and can define a first work item identifying a respective first resolution associated with the first problem definition. The system can further define a second work item identifying a respective second resolution associated with the first problem definition. Work items can be automatically generated by the system or users may manually create the work items. The system can also receive at least one work item update for at least one of the first and second work item. The work item update alters a resolution state associated with either the first and second work items for which the work item update is received. The system can also provide a problem resolution report for the first problem definition based upon a correlation of resolution states associated with at least the first and second work items.