| 摘要 |
The invention relates to a system and method for monitoring the availability and performance of an organisation's Business/Operational Support System (B/OSS) and Business Service Management Systems (BSM) which are referred to as a target platform. The invention gathers data from that monitored OSS/BSS/BSM arising from a distinct knowledge of the OSS/BSS/BSM's anatomy including its behaviour, log messages, configuration and public APIs and analyses that data to determine the OSS/BSS/BSM's run and configuration state, and performance, so as to report on these and other system events detected. This will allow the operational impact of the monitored OSS/BSS/BSM to be ascertained.
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