发明名称 |
Telephony intelligence in a data packet network |
摘要 |
A packet-data network is made intelligent in the sense of a connection-oriented, switched telephony (COST) network by enhancing one or more interconnected IP routers in the network with computer-telephony integration (CTI) processors executing CTI applications. No-charge-to-calling-party IP addresses are assigned and sponsored by various enterprises, who may also maintain call centers having at least one CTI-enhanced IP router connected to the network, and agent stations having IP telephones connected to the call-center-located IP router. With appropriate software and the CTI link to IP routers the performance of well-known conventional telephone systems may be provided in packet networks like the Internet.
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申请公布号 |
US7415009(B2) |
申请公布日期 |
2008.08.19 |
申请号 |
US20040812610 |
申请日期 |
2004.03.29 |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
NEYMAN IGOR |
分类号 |
H04L12/66;H04L12/28;H04L12/46;H04L12/56;H04L29/06;H04M3/51;H04Q3/00 |
主分类号 |
H04L12/66 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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