发明名称 |
SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND INTEGRATION |
摘要 |
Systems and methods are disclosed for an optimizing operations at a contact center. In one embodiment, an integrated contact center comprises: a workforce manager comprising a scheduler and a tracking function; and a lesson assignment function configured to receive at least one indicator of performance of the agent, and further configured to assign a lesson to the agent based on the at least one indicator.
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申请公布号 |
US2008181389(A1) |
申请公布日期 |
2008.07.31 |
申请号 |
US20080059619 |
申请日期 |
2008.03.31 |
申请人 |
BOURNE JOHN;MURRAY ED;IANNONE JEFF;KEREN SHIMON;MCLEAN NICK;BOURKE MIKE;FAMA JASON;WATSON JOSEPH;NIES JAMES GORDON;LVERLY THOMAS |
发明人 |
BOURNE JOHN;MURRAY ED;IANNONE JEFF;KEREN SHIMON;MCLEAN NICK;BOURKE MIKE;FAMA JASON;WATSON JOSEPH;NIES JAMES GORDON;LVERLY THOMAS |
分类号 |
H04M3/22 |
主分类号 |
H04M3/22 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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