| 摘要 |
A contact center is provided that includes an input operable to receive work items 204 a-w, a work item processing agent 200 to populate work item containers 212 a-I with information respecting the received work items, and an Aagent Work Awareness Algorithm (AWAA) server notification agent 216 to notify subscribing AWAA agent entities of state changes in the work item containers. The processing AWAA server agent transfers work items to a subscribing AWAA agent entity when requested by the subscribing entity.
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