<p>A converged call center is provided. The converged call center provides a switch connectable to a customer through a telephone network. The switch connects to a converged container comprising a plurality of applications necessary for the call center functionality. The converged container is connected to a voice platform to facilitate communication between the applications, the customer, and a customer service representative.</p>
申请公布号
WO2007146827(A2)
申请公布日期
2007.12.21
申请号
WO2007US70790
申请日期
2007.06.08
申请人
SANDCHERRY, INC.;MARQUETTE, BRIAN;CLARK, MICHAEL;CORFIELD, CHARLES;KRAMP, CHRISTOPHER
发明人
MARQUETTE, BRIAN;CLARK, MICHAEL;CORFIELD, CHARLES;KRAMP, CHRISTOPHER