发明名称 |
Fault tolerance in a SIP based contact handling environment |
摘要 |
A method and apparatus are provided for processing a contact with a client within a contact distributor. The method includes the steps of providing a primary SIP back-to-back user agent and an associated secondary SIP back-to-back user agent for each resource of a plurality of resources of the contact distributor and setting up a communication connection between the client and a resource of the plurality of resources through the provided primary back-to-back user agent of the resource. The method further includes the steps of an availability server monitoring the communication connection between the client and the resource, the availability server detecting a failure of the primary back-to-back user agent and the availability server transferring the connection from the primary back-to-back user agent to the associated secondary back-to-back user agent of the resource when the primary back-to-back user agent fails. |
申请公布号 |
GB2422983(A) |
申请公布日期 |
2006.08.09 |
申请号 |
GB20060002452 |
申请日期 |
2006.02.08 |
申请人 |
ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC |
发明人 |
MICHAEL PETERS |
分类号 |
H04L29/06;H04M3/523;H04M7/00 |
主分类号 |
H04L29/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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