Information technology infrastructure for universal communication platform, has escalation tool to administrate available communication channel, and service platform installed on server with interface to transmission channel and host system

摘要

The infrastructure has a service layer (2) implemented on a mobile terminal to transport data between communication partners. An escalation tool (5) with specific communication protocols is implemented in the service layer for administration of available communication channel. A service platform (3) is installed on a server with an interface to a transmission channel (7) and a baking system in form of a host system (4).