发明名称 |
System and method for quality of service management within a call handling system |
摘要 |
A system and method for quality of service management within a call handling system is disclosed. The method discloses: initiating a dialog between a contact and an Interactive Voice Response (IVR) module; matching the contact with a predefined contact category; retrieving a predefined quality of service level associated with the contact category; and processing the dialog in accordance with the quality of service level. The system discloses means for effecting the method.
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申请公布号 |
US2005240411(A1) |
申请公布日期 |
2005.10.27 |
申请号 |
US20040831082 |
申请日期 |
2004.04.22 |
申请人 |
YACOUB SHERIF |
发明人 |
YACOUB SHERIF |
分类号 |
G10L21/00;H04M3/493;(IPC1-7):G10L21/00 |
主分类号 |
G10L21/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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