Monitoring a telephone call via conferencing

摘要

A method for monitoring a telephone call between multiple devices via call conferencing is provided. A monitoring system receives a request from one of the devices of a telephone call to conference the monitoring system into the telephone call. The monitoring system arranges a conference call that includes the devices and the monitoring system itself. The monitoring system may arrange the conference call by requesting one of the devices to initiate a conference call that includes the monitoring system. The monitoring system then receives information sent between the devices as part of a conventional conference call. The monitoring system can record the information or take some other action based on the information.